Returns & Refunds policy
For Digital Items:
If you find any issue and wish to return the software you purchased, you can return it within 14 days. After that, no exchange or refund will be offered to you as our Refund Policy only lasts 14 days. So, make sure that you return the purchased software within 14 days. For the return, you have to email us. Please inform us about the issue and also send us a screenshot of the issue you have with the software performance. We will require proof of purchase as well. So, please send us the receipt of the purchase.
REFUNDS (IF APPLICABLE)
We will inspect the issue. After inspection, we will decide whether your refund is approved or not. We will inform you of everything via email. In case your refund is approved, we will start to process your refund. Within a few days or weeks, the refund will be credited to your credit card or the method of payment you used to purchase the software.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Check your bank account regularly for a few days or weeks. If your refund is late or missing, you should contact your credit card company. If that doesn’t help, then contact the bank. Refunds may take some time to be posted officially. If you don’t receive your refund even after contacting your bank, then you can contact us at https://mnztech.co.uk or email us at support@mnztech.co.uk.
For Physical Items
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail support@mnztech.co.uk
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
445 kilmarnock road newlands. G43 2RS. United Kingdom.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@mnztech.co.uk